Refund Policy

Last updated: June 11 2026

This Refund Policy applies to Premium subscriptions for cognates.app, operated by hafnarr. Payments are processed by Paddle, our Merchant of Record.

Subscriptions

Premium is offered as a recurring subscription. When you subscribe, you authorize Paddle to charge your payment method on a recurring basis until you cancel. Your renewal date and billing amount are shown at checkout.

Cancellation

You can cancel your subscription at any time from your account menu on cognates.app or through Paddle's customer portal. When you cancel, you will usually keep Premium access until the end of the current billing period. After that, your account returns to the free plan.

Refunds

Because cognates.app provides immediate digital access, payments are generally non-refundable once a billing period has started. However, we want customers to be satisfied with the service.

You may request a refund by contacting us if:

• You were charged in error or charged twice
• You could not reasonably access Premium after purchase
• You cancel shortly after your first purchase and have not used Premium substantially

Refund requests are reviewed case by case. If a refund is approved, it will be processed through Paddle to your original payment method. Processing times depend on your bank or card issuer.

Chargebacks

If you have a billing issue, please contact us first at hafnarr@gmail.com before opening a chargeback. We are happy to help resolve payment problems directly.

Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will change when we do.

Contact

For refund or billing questions, contact us at hafnarr@gmail.com.